ONLINE PRIVACY POLICY AGREEMENT

Touchtofix.com, is committed to keeping any and all personal information collected of those individuals, that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Touchtofix.com of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards..

Touchtofix.com. may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what type of services and/or products may be the most popular to customers or the general public.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to unsubscribe@Touchtofix.com.

Security

Touchtofix.com. shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our Servers so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the users personal information under our control.

Changes to Privacy Policy Agreement

Touchtofix.com. reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at Touchtofix.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time, Touchtofix.com decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

1. Introduction

This Privacy Policy describes how Touchtofix.com will gather, use, and maintain your personal information on the Touchtofix.com platform. It will also explain your legal rights with respect to that information. By using the Touchtofix.com platform, you confirm that you have read and understood this Privacy Policy, and our Terms of Service (together referred to herein as the “Agreement”). The Agreement governs the use of the Touchtofix.com platform. Touchtofix.com will collect, use, and maintain information consistent with the Agreement.

If you have any questions or wish to exercise your rights and choices, please contact us as set out in the Contact Us section below.

General Terms:

1. Touchtofix.com may be referred to as

“Touchtofix.com.com,” “we,” “our,” or “us.”

2. Information Collection

1. Information you provide Touchtofix.com

Touchtofix.com collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you (“Information”) through your use of the Sites, our Services and the Touchtofix.com platform. Examples of Information that Touchtofix.com collects includes but are not limited to:

Contact Information. This may include

Information from system

1. Device detection

2. Browser information

3. Operating system type

4. Timezone details

5. IP address

6. Username

7. PC name

8. Password (user need to fill)

Remote sharing/Screen sharing enabling

Software need to installed

1.RDP Wrapper if its windows

2.Softether vpn client files

Content Information

You also may choose to send Touchtofix.com personal information in an email or chat message containing inquiries about the Touchtofix.com platform and services. We use this information in order to help us respond to your inquiry.

We require that you furnish your Contact Information and Financial Information when you register a paid account with us in order to provide Services through the Touchtofix.com platforms. We require you to furnish your name and e-mail when you register a free account with us. For example, if you are a Client, we collect your first and last name, email address, and your zip or postal code in order to create and administer your Touchtofix.com account. Further, if you are a Client who purchases one of our Services, we collect your first and last name, e-mail address, zip or postal code, address and your financial information to facilitate your payment. We also collect additional information in order to facilitate your technical support request, such as information about the technical support issue you are seeking to fix, the time, and the date. You may also register for a free account, in that instance, we collect your first name, last name, e-mail address, password and your communication preferences, if any. Touchtofix.com collects information automatically.

3. Remote Control

As part of some of our Services, you may participate in a technical support session with one of our trained technical support agents. During such Service session, you may have the option to grant one of our technical support agents, access to your computer screen or what’s referred to as the “Remote Control” functionality – this allows our technical support agents to see your computer screen and manually operate your computer device remotely. The technical support agent must first have your permission to launch and, if applicable to your version of the Services, record your Remote Control session. You will see a screen appear on your desktop asking you to accept or decline the technical support agent’s request to remotely access and control your computer device. If you accept the request, your Remote Control session will begin. To end the Remote Control session, you may click the red X or the “End Session” button on the available toolbar. If you are using a version of our Services that does not have the record feature, then no recording of the Remote Control Session will be made. If you are using a version of our technical support services that does have the record feature enabled, a recording of all on-screen activity during your Remote Control session will be stored in your account file. We do not sell or provide recordings of Remote Control sessions or related information to any third party for any reason.

4. Instant Chat

As part of some of our Services, you may participate in a technical support session with one of our trained technical support agents. During such Services, the Instant Chat feature allows a technical support agent to engage in a two-way chat session with you without requiring you to download any software. The technical support agent must first have permission to launch and, if applicable to your version of the Services, record an Instant Chat session. Instant Chat is a feature that is available as part of the Services offered through our App and through your computer device via our website. Instant Chat allows Users to chat with the technical support agents about their technical issues, view their detailed session log, allow or deny a technical support agent the right to perform certain actions and end a session by clicking the “X” at the top left of the chat screen or the “End Session” button.

Touchtofix.com’s Use of Information

5. We collect and use information for business and billing purposes in accordance with the practice described in this Privacy Policy. Our business purposes for collecting and using information include:

1. To operate and make available the Touchtofix.com platform. We use your data to enable payment for services, in order

to fulfill our contracts with you;

2. For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment

in which Clients can use our Services and Platform, and in order to comply with our legal obligations;

3. To analyze Touchtofix.com Platform usage as necessary for our legitimate interest in improving the Touchtofix.com

Platform to grow our business;

4. To contact you and deliver (via email, SMS, push notifications, or otherwise) transactional information,

administrative notices, marketing notifications, offers and communications relevant to your use of the Touchtofix.com Platform and Services, with your consent when required under applicable law, as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business;

5. To provide you with the best customer support possible so that we can our obligations to our Users;

6. To better understand the nature and cause of past and present technical support issues on the user’s devices;

7. For internal research of our legitimate interest in improving the Touchtofix.com Platform and Services to grow our

business;

8. For troubleshooting problems for our legitimate interests in ensuring a safe and secure environment in which Users can

receive the Services they opt to use;

9. To assist Users in the resolution of complaints and disputes, as necessary for our legitimate interests in

facilitating good customer service to all Users;

10. To enforce our Terms of Service and our legitimate interests in ensuring our Agreement is complied with; and

11. As otherwise set forth in the Agreement.

6. Interest-Based Advertising

Ads are a standard part of user experience on the Internet, and Touchtofix.com believes that targeted advertising enhances this experience. Touchtofix.com and affiliate third parties may use cookies and other technologies to place ads where they believe interested Users will see them.

We only share the information we collect about you as described in this Privacy Policy or as described at the time of collection or sharing, including as follows:

Third Party Agents: We share information, including Identity Information, with entities that process information on our behalf for our business purposes. Third Party Agents assist us with services such as payment processing, data analytics, marketing and advertising, website hosting, fraud prevention and detection, communication services, and technical support. We contractually prohibit our Third Party Agents from retaining, using, or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.

To operate the Touchtofix.com platform, including processing your transactions, we may share your information with our agents, representatives, vendors and service providers (“Third Party Agents”) so they can provide us with support services as follows:

1. Email origination;

2. Identity checks (currently carried out by our providers);

3. Receipt, invoice, or support services;

4. Customer relationship management services;

5. To otherwise help provide the Touchtofix.com platform.

7. Legal Obligations.

Touchtofix.com and our Third Party Agents may disclose information or User Generated Content, including location data or communication data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. Touchtofix.com reserves the right to disclose Personal Information from both private and public areas of the Site(s), Service(s), and the overall Touchtofix.com Platform(s) in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Touchtofix.com or its partners, parents or affiliates.

You may opt-out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the Sites, Services and/or overall Touchtofix.com Platform, or cancel your account by logging on to the Site(s) by contacting us.

Corrections to Profile:

You have the right to access, update, and correct inaccuracies in your Touchtofix.com Profile at any time by logging in and clicking on the “Your Account”. There, you can view, update, and correct your Account information. Our databases automatically update any information you edit in your Profile under “Your Account”.

Cookies and Pixels:

Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

App and Location Technologies:

You can stop all collection of information via an app by uninstalling the app. You can also reset your device Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. If you do not want us to use your location anymore for the purposes set forth above, you should turn off the location services for the mobile application located in your device’s account settings, your mobile phone settings, and/or within the mobile application.

8. We retain personal data for as long as you are a User in order to meet our obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations.

9. Your Touchtofix.com account is password-protected so that only you and authorized Touchtofix.com staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Touchtofix.com account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Touchtofix.com implements and maintains reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Touchtofix.com has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security, and making sure that every Touchtofix.com employee is aware of our security practices. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of information about you

Notification of Changes

10. Touchtofix.com’s Privacy Policy is periodically reviewed and enhanced as necessary, in any event, our Privacy Policy is reviewed at a minimum of two (2) times in each twelve (12) month period. This Privacy Policy might change as Touchtofix.com updates and expands its Platform. Touchtofix.com will endeavor to notify you of any material changes by email. Touchtofix.com also encourages you to review this Privacy Policy periodically.

Children’s Privacy

11. This service is intended for a general audience, and is not directed at children under the age of 18 years. In certain jurisdictions, this minimum age may be higher. Please check the Jurisdiction-specific Provisions below for more information.

12. Security of Collected Information.

While Touchtofix.com will use reasonable efforts to ensure the security of all Financial Information and Personal Information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all Personal Information and/or Financial Information stored therein, and you agree to hold Touchtofix.com harmless for any damages that may result therefrom. If you have any, for more information on what we collect, including the sources we receive information from, review the Information Collection section of the Privacy Policy. We collect and use these categories of Personal Information for the business purposes described in the Use of Information section, including, providing and managing our Services.

Touchtofix.com does not generally sell information as the term “sell” is traditionally understood.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email:

info@touchtofix.com

Telephone Number: