Privacy Policy

Last updated: 1 June 2026 | Effective: 1 June 2026

TouchToFix Technologies ("TouchToFix", "we", "our", or "us") operates the TouchToFix platform, including the mobile apps, web portals, desktop agent (TTFDesk), and API services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

Account information: When you register, we collect your mobile phone number, name, and role (customer or expert). Experts additionally provide skill details, rates, and government ID for verification.

Usage data: We log session events, request timestamps, ticket interactions, and feature usage to improve the platform and detect abuse.

Device information: We collect device identifiers (FCM token, device model, OS version) to deliver push notifications and detect suspicious activity.

Remote session data: During remote desktop sessions, screen data is transmitted directly between participants via end-to-end encrypted WebRTC. TouchToFix does not record, store, or access live screen content unless you explicitly enable session recording.

Payment information: Billing is calculated by the platform based on session time. Payment card data is processed by our payment provider and is not stored on our servers.

Communications: Messages sent via in-app chat or support tickets are stored to maintain session continuity and for dispute resolution.

2. How We Use Your Information

To create and manage your account and verify your identity
To match customers with available experts and facilitate remote support sessions
To process billing and calculate expert payouts
To send push notifications about session status, ticket updates, and platform alerts
To detect fraud, enforce our Terms of Service, and comply with legal obligations
To improve platform features, fix bugs, and analyse aggregate usage trends

3. How We Share Your Information

We do not sell your personal data. We share data only in the following circumstances:

Between participants: Your name and role are visible to the expert or customer you are matched with during a session.
Company IT accounts: If your employer has enrolled your organisation on TouchToFix, your session data and ticket history within that workspace is visible to your company's IT admin.
Service providers: We use third-party services for cloud hosting (Google Cloud Platform), push notifications (Firebase Cloud Messaging), and payment processing. These providers are bound by data processing agreements.
Legal requirements: We may disclose information if required by law, court order, or to protect the safety of users or the public.

4. Data Retention

We retain account data for as long as your account is active. Session logs and ticket history are retained for 24 months. You may request deletion of your account and personal data by contacting support@touchtofix.com.

5. Security

All data in transit is encrypted using TLS 1.2 or higher. Remote desktop session data uses end-to-end encrypted WebRTC. Session tokens are one-time-use and expire immediately after use. We perform regular security reviews and vulnerability assessments.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data; to object to or restrict processing; and to data portability. To exercise these rights, contact us at support@touchtofix.com.

7. Children

TouchToFix is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has registered, please contact us immediately.

8. Cookies

Our marketing website (touchtofix.com) uses essential cookies for navigation and optional analytics cookies. See our Cookie Policy for details.

9. International Transfers

TouchToFix is operated from India. Your data may be processed on servers in India and, via our cloud providers, in other jurisdictions. We ensure appropriate safeguards are in place for any cross-border transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via push notification or email. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related enquiries, contact us at: