The world's first AI-first + human-expert marketplace for technical support — connecting customers with verified technicians via live chat, screen sharing, and full remote desktop control.
Founded
2020
Stage
Series A
HQ
Kuala Lumpur, MY
Platform
iOS · Android · Web
Website
touchtofix.com
01 / 14
The Problem
Tech support is broken.
Billions of people face tech issues daily. Existing solutions are slow, expensive, and frustrating.
⏳
Long Wait Times
Traditional IT helpdesks average 4–8 hours to respond. Business operations halt while employees wait. Customer satisfaction plummets.
💸
Prohibitively Expensive
Enterprise IT contracts cost $50–200/hour. SMBs and individuals can't afford qualified technical support. DIY attempts cause more damage.
🔧
No Remote Intervention at Scale
Existing platforms offer chat or screen-view only. No true keyboard/mouse remote control for deep fixes. Customers must be technically literate to describe problems.
🤖
AI Without Human Fallback
AI chatbots fail for complex issues. No platform seamlessly escalates from AI → human expert with full context handover and remote capability.
02 / 14
Our Solution
The complete tech support stack.
TouchToFix is the only platform that seamlessly combines AI self-service, live expert chat, and full remote desktop control — in one app.
Step 1
🤖
AI Diagnosis
Instant automated troubleshooting. Describe or photograph the issue. AI returns structured fix steps.
→
Step 2
🧑💻
Live Expert Chat
Matched with a verified specialist in < 5 min. Real-time chat with file/image sharing.
→
Step 3
🖥️
Screen Share
WebRTC screen sharing + expert cursor annotation. Works in any browser. No plugins.
→
Step 4
🎮
Remote Control
Full keyboard + mouse control via TTFDesk. Expert fixes the problem directly on the customer's PC.
→
Step 5
✅
Resolved + Billed
Issue fixed. Pay only 15-min slabs actually used. Session recorded and archived.
03 / 14
Product — Customer Experience
Beautiful. Simple. Powerful.
A glass-morphism dark UI built for clarity — available on iOS, Android, and any web browser.
📲
Phone-First Login
OTP-based phone authentication with country code selector. No passwords required. Secure JWT sessions with persistent login.
🤖
AI Self-Service
Photograph an error screen or type a description. AI (Ollama LLaVA) returns step-by-step fix instructions instantly. Free for all users.
🎟️
Expert Ticketing
Create a support ticket with problem description, OS, priority level. AI suggests the best-matched expert. Real-time status tracking.
💬
Live Chat + Media
Real-time WebSocket chat with image, video, and file sharing. Automatic message archiving. Session continuity across mobile ↔ desktop.
🖥️
Screen Share (FixMe)
QR-based session link from mobile app to FixMe web portal. WebRTC P2P encrypted. Expert sees screen, annotates with cursor. No install needed.
🔗
Desktop Transfer (QR)
Scan QR code on PC camera to instantly transfer your mobile session to desktop browser — auto-authenticates with a one-time 5-minute token.
04 / 14
Product — TTFDesk Remote Control
True remote control. No friction.
Our proprietary TTFDesk technology gives experts full keyboard and mouse control over the customer's PC — with zero manual ID sharing.
🆔
Auto-Assigned TTFDesk ID
Customer ID is derived automatically from their phone number + session count (e.g., 60123456789-0001). No manual ID lookup or sharing needed.
🔐
One-Time OTP Password
Backend generates a secure OTP for each remote control session. Shown to expert automatically — customer sets it once in TTFDesk.
🌐
Self-Hosted Relay Server
TTFDesk runs on our own infrastructure (hbbs + hbbr relay on GCP). All traffic stays within our platform. No dependency on external services.
📱
Mobile to Desktop Flow
Both customer and expert scan a QR from mobile to transfer their session to PC browser — then expert connects via TTFDesk for full control.
TTFDESK CONNECTION
Customer TTFDesk ID:
60123456789-0001
One-Time Password:
847291
Open TTFDesk on your PC, enter the ID above, and use this password to connect.
Security Model
✓ E2E Encrypted✓ OTP Single-Use✓ Session-Scoped⚡ Real-time Control⚡ Recorded (opt-in)
05 / 14
Product — B2B Enterprise
Private IT for every company.
Companies onboard their IT teams directly onto TouchToFix. Employees get a private "Company IT" tab — internal support, platform managed.
🏢
Company Workspace
Private expert pool scoped to company employees only. Custom SLA thresholds. Dedicated admin dashboard.
👥
Team Management
Company admin invites employees and IT experts. Role-based access. Org chart visibility.
OTP phone auth. JWT sessions. Role-based access control (CUSTOMER / EXPERT / ADMIN). Full audit log on all admin actions.
✓ RBAC✓ Audit Logs
📊
Admin Panel
React + Vite SPA. Full lifecycle management: users, tickets, experts, billing, SLA, company B2B, AI monitoring.
ReactVite
09 / 14
Competitive Advantage
Why TouchToFix wins.
Feature
TouchToFix
TeamViewer
Fiverr/Upwork
Geek Squad
AI Self-Service (Free)
✓
✗
✗
Limited
Expert Marketplace
✓
✗
✓
✓
Mobile App (iOS + Android)
✓
✓
Limited
✗
True Remote Control (keyboard + mouse)
✓
✓
✗
On-site only
QR Session Transfer (Mobile→PC)
✓
✗
✗
✗
B2B Private IT Workspace
✓
✓
✗
✗
Pay-Per-Session (no subscription)
✓
✗
✓
✓
SLA Monitoring + Audit Logs
✓
✓
✗
✗
10 / 14
Traction
Early signals. Strong momentum.
Platform launched in 2024. Growing steadily across SEA markets.
500+
Verified Experts
<5min
Avg Match Time
50k+
Issues Resolved
98.4%
SLA Met Rate
Monthly Session Growth
Aug'25SepOctNovDecJan'26Feb
Customer Satisfaction
Overall Satisfaction4.8/5
First-Call Resolution87%
Expert Rating (avg)4.7/5 ⭐
Repeat Customer Rate68%
11 / 14
Roadmap
Where we're going.
18-month execution plan from current traction to regional market leadership.
Q1 2026 CURRENT
✓ TTFDesk Remote Control✓ QR Desktop Transfer✓ Auto-Assign TTFDesk ID✓ B2B Company Workspaces✓ SLA Monitoring⚡ iOS App Store Submission⚡ Google Play Submission
We are raising to accelerate market expansion, hire senior engineering talent, and build the distribution flywheel.
Raise Amount
$3.5M USD
Series A round · Convertible SAFE or priced equity
Valuation (Pre-Money)
$18M USD
Based on current ARR trajectory and platform defensibility
👨💻
40% — Engineering
Mobile (iOS + Android) team expansion, AI/ML engineering, security audits, API scalability, and 24/7 DevOps coverage.
📣
35% — Growth & Sales
B2B sales team, SEA market expansion, digital marketing, expert acquisition programs, and partnership channels.
🏗️
25% — Infrastructure
Multi-region GCP deployment, compliance (ISO 27001), payment gateway integration, and AI infrastructure scaling.
13 / 14
Let's build this together.
Expert tech support. For everyone, everywhere.
TouchToFix is the missing infrastructure layer between broken devices and the people who can fix them. We're looking for partners who believe in that mission.