TOUCHTOFIX.COM - TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.

These terms (the “Terms”) govern your use of the website, www.touchtofix.com (“Site” or “Website”) and any technological support services provided either by telephone, computer or cellular device (via App) including those applicable, the site and the support services are collectively referred to as the ‘Services’ provided by Sanyaa. By accessing, ordering or using the services via telephone or online via the site or through an App, you (“You” or “Your” means you or, for services designed for businesses, the legal entity that you are authorized to represent and on whose behalf the services are purchased) and other users of the services (collectively, “Users”) agree to these terms and our privacy policy.

If you do not agree to these terms, you may not access or use the services or permit others to do so on your behalf.

SCOPE OF SERVICES

You may initiate the services via telephone, website, or any other means made available by touchtofix.com. touchtofix.com will use commercially reasonable efforts to answer your technological questions and solve your problem for a fee set forth in the site or as quoted by telephone, as applicable. touchtofix.com may provide certain portions of the services via remote control session, online chat or e-mail. We may set forth limits to the technology we support. Certain services may have minimum system requirements.

Our services may include those that are available on a one-time basis, for a fee (“Individual Services”) as well as on a subscription based services, which are an entitlement to more than one service over a period of time, for a recurring fee (“Subscription Services” or “Subscription”).Individual services and subscriptions are included in the general definition of services under these terms.

TERMS OF USE

We provide you with access to use the services subjected to your compliance with the terms. touchtofix.com reserves the right to refuse to provide services to anyone at any time without notice for any reason. You represent and warrant to us that (a) You are at least 18 years old; (b) You have the right, capacity and authorization necessary to legally bind yourself to the terms; (c) You have read and agreed to the terms of the Privacy Policy on the Site, (d) You will comply with all treaties, laws, rules and regulations applicable to your use of the services, (e) any information You submit to touchtofix.com is correct and complete, and (f) any payment or credit card information you supply is correct.

AUTHORIZATION TO ACCESS YOUR COMPUTER; MONITORING OF THE SERVICES AND PHONE CALLS

You acknowledge that by your use of the services, you are authorizing touchtofix.com to access and control your computer or device for the purpose of diagnosis, service and repair.

In connection with delivering the services, touchtofix.com may download and use software, gather system data, take remote control of your device and access or modify your device settings. By accepting these terms, you hereby grant touchtofix.com the right to connect, download and use software to gather system data, repair, take remote control and change the settings on your device while performing the Services. Other than as set forth in the warranty section below, you agree that touchtofix.com has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or related to the services.

We may, but have no obligation to, monitor and record the services, including telephone calls and online sessions for the purpose of improving customer service, internal training and internal market research. You hereby grant permission to touchtofix.com to monitor and record the services including phone calls and to use or disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental requests; to provide the services to you and our users; to protect ourselves and/or our users; and to enhance the type of services We may provide you in the future. You also grant touchtofix.com permission to combine your information with that of others in a way that does not identify you or any individual personally to improve the services or for training, for marketing and promotional purposes, and for other business purposes. Please see our Privacy Policy for further details.

We may, but have no obligation to, monitor and/or to review all materials posted on the site or through the site’s services or features by third parties, and We are not responsible for any such materials posted by third parties. We are not responsible for any failure to monitor, review and/or delete any materials posted to the site or through the site’s services or features by third parties. However, we reserve the right at all times to disclose any information as necessary or advisable to satisfy any law, regulation or government request; and to edit, to refuse, to post or to remove any information or materials, in whole or in part, that, in our sole discretion, are in violation of these terms or applicable law. We may also impose limits on certain features of the site or restrict your access to part or all of the site without notice or penalty if We believe You are in breach of the guidelines set forth in our terms or in violation of applicable law without notice or liability.

PROMOTIONAL OFFERS

We sometimes offer certain customers various trials and other promotional offers, which are subject to the terms except as otherwise stated in the promotional offers.

FEES AND RENEWAL

Fees for subscriptions and other services will be stated at the time of your purchase or sign-up, as applicable, and provided on our site. The fees for our services, including subscriptions, may change at any time. For subscription services, the applicable fees will depend on the type of subscription that you purchase, and the duration of the subscription fees may be subject to tax.

If all credit cards we have on file for you are declined for payment of your subscription and/or service fees, we may cancel subscription and/or service, as applicable, unless you provide us with a new credit card. If you provide us with a new credit card and are successfully charged before your service or subscription is cancelled, your new service or subscription period will be based on the original renewal date and not the date of the successful charge.

WHAT IS THE PAYMENT METHOD?

Our mobile app is freemium and is designed to search IT experts who consistently deliver at the free /hourly based services of their field. Mode of payments are Gpay,card,others.

CHANGES TO THE SERVICES

We may, in our discretion, modify, terminate, change, suspend or discontinue the terms and all elements of them and/or any aspect of the service, including any Individual services, subscriptions, or any trials or promotional offers, without noticing to you. If any change to the terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes and the remainder of the terms. Your continued use of the service after we change the terms, constitutes your acceptance of the changes. If you do not agree to any changes, you must not use the service and must cancel it.

TERMINATION BY US

Our business may change over time and we reserve the right to cancel the services, including any subscription or individual service, in whole or in part, and to terminate use of the service at our discretion without notice. If we do so, we may refund the fees paid for the applicable services for the time period, if any, after termination of the services, unless we terminate your membership for conduct that we determine, in our discretion, violates the Terms, violates any applicable law, involves fraud or misuse of the service, or is harmful to our interests or another user. Other than providing a refund when we terminate the services for our convenience, we will not be liable to You or any third-party for termination of the services for any reason. You acknowledge and agree that upon termination, We may immediately deactivate or delete your user account and/or bar any further access to the services. Our failure to insist upon or enforce your strict compliance with the terms will not constitute a waiver of any of our rights.

DATA BACKUP

You are solely responsible for maintaining and backing up all information, data, text or other materials (collectively “customer data”) and software stored on your device and storage media before ordering the services. You acknowledge and agree that touchtofix.com or its referral partners have no responsibility or liability under any circumstance at any time for any loss or corruption of customer data, software or hardware that may arise out of the services.

The touchtofix.com does not provide separate backup copies or support installation of unlicensed software to customers. Please ensure that you have a licensed copy of all necessary software.

LIMITED WARRANTY

The services may not be successful because the problem may be beyond our ability to resolve remotely. If you have purchased an individual service from touchtofix.com, then the following warranty applies: if we are not able to answer your question or resolve your technology problem and you have complied with all of your obligations in these terms, we will not charge you a fee for the individual service. If you experience a problem with the resolution we provided and you call us within thirty (30) days from the day you originally received the individual service, we will use commercially reasonable efforts to try to resolve your problem at no additional charge. If those efforts are unsuccessful, we will refund the fees that you paid for the individual service.

As set forth below, there are no other warranties for the services. We makes no warranties or representations with respect to advice, guidance, information or other content posted to the community portion of the site or otherwise supplied to the site by any third party, and expressly disclaims all warranties, express or implied, with respect to community content and other third party content available on the site.

DISCLAIMER OF OTHER WARRANTIES

You understand and agree that except as expressly set forth above, the services (including, without limitation, all advice, content, and software) are provided “as is,” without warranty of any kind, either express or implied, including, without limitation, any warranties concerning the availability, accuracy, completeness, usefulness of the services, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We touchtofix.com does not warrant that the services will be timely, secure, uninterrupted, error free, or successful in resolving your question or technology problem. touchtofix.com makes no warranty that the services will meet your expectations or requirements. no advice, results, content or materials whether oral or written, obtained by you from the services shall create any warranty. Any content or software that you access, download or use with the services is done at your own discretion and risk and you agree that you will be solely responsible for any damage that results from such activities. Some jurisdictions may not allow the exclusion of certain warranties so the above limitations may not apply to you.

LIMITATION OF LIABILITY

In no event shall touchtofix.com, its suppliers, and referral partners or any of their respective directors, officers, employees, agents, or content or service providers be liable for any indirect, special, incidental, consequential, exemplary or punitive damages of any kind or nature, whether from contract, tort (including negligence), misrepresentation, strict liability or any other legal or equitable theory, arising from directly or indirectly related to the use of, or the inability to use, the services, software, content or your device and other technology including, without limitation, lost sales, lost revenue, lost profits or other loss of business, loss of or damage to data, or cost of substitute services even if touchtofix.com has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so the above limitations or exclusions may not apply to you.

In no event shall the total liability of touchtofix.com, its suppliers, and referral partners, in the aggregate for any and all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms or your use of the services, software or content exceed the greater of the amount paid for the services at issue.

USE OF SOFTWARE AND TOOLS

The touchtofix.com may need to download and/or run software on your device to help diagnose and resolve your technology problem. We uses several types of software: the first type provides device system information to touchtofix.com which helps us diagnose and resolve your technology problem, the second type allows touchtofix.com to remotely control your device and modify its settings or software, and the third type generally consists of utilities and other tools to improve device performance.

You acknowledge and agree that use of all touchtofix.com software and third party software and tools accessed, downloaded or otherwise provided or made available with the services (collectively “Software”) are subject to the license agreements that may appear or be referenced when you access or download the Software. You may not access, download or use any software without agreeing to the terms and conditions of the license agreements without modification. You agree that we may download and utilize software from third party web sites and accept any applicable license agreements on your behalf. You acknowledge and agree that we may download and install trial versions of software that will expire and cease to function after a certain period of time (usually thirty days) unless you purchase a license to continue using such software. You may use the touchtofix.com software only in connection with the services and for no other purpose. You agree that we may, but are not obligated to, remove any software downloaded to your device during the services after we have completed or terminated the services.

CUSTOMER RESPONSIBILITIES

You must cooperate with touchtofix.com and promptly respond to our requests for information and comply with our requests to take actions to resolve your technology problem. You may be required to consent to the downloading and use of software on your device and accept all applicable license agreements for the same.

REGISTRATION, PASSWORDS AND SECURITY

In order to use certain software or services, we may require you to register. During the registration process, you may be asked to designate, or we may designate for you, a user name and password. You are responsible for maintaining the confidentiality of any password or account information you receive from touchtofix.com, and are responsible for all activities that occur using that password or other account information. You must provide complete and accurate identification, contact, and other information required as part of the registration process. You must notify touchtofix.com immediately upon learning of any unauthorized disclosure or use of your password or other account information. touchtofix.com has no liability for any unauthorized use of the services under your account or on your device.

SERVICE AVAILABILITY AND LIMITATIONS

The touchtofix.com reserves the right to terminate your subscription service, upon notice, if touchtofix.com determines, in its sole business judgment, that your subscription service is being used (a) fraudulently, (b) maliciously, (c) by any person other than you, (d) for any device other than a registered system, (e) unreasonably. In the event that your subscription service is terminated, touchtofix.com will refund to you a pro rata portion of any fees that you have prepaid for the subscription services. Subscription services may be subject to additional requirements, limitations, and restrictions depending on the subscription level you purchased. Please refer to the site for information about those restrictions.

USE OF THE SERVICES

Your use of the services is only for your personal and internal business purposes on your technology, and not for commercial use, including resale or transfer to others. You may not sell, lease or rent access to or use of the Services. You may not allow manufacturers, suppliers or vendors of your technology or providers of services relating to such technology, to access or use the services.

You may not use, download or copy any information, data, text, photographs, graphics, video, or other materials provided with the Services unless: (1) You use the content solely for personal, informational and non-commercial purposes; (2) touchtofix.com’s trademarks and copyright symbol and statement set forth on each page of the site appears on each downloaded or copied page; and (3) no modifications are made to any content. The rights granted to you in connection with the services constitute a license and not a transfer of title. The touchtofix.com reserves the right to revoke the authorization to view, download and print the content available on the site at any time, and any such use shall be discontinued immediately upon notice from us. except as expressly provided herein, You may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any content from the services in whole or in part without the prior written permission of touchtofix.com. Any rights not expressly granted herein are reserved by touchtofix.com.

RESTRICTIONS

You shall not: (a) “mirror” any content on the site on any other server without touchtofix.com’s prior express written permission, (b) use the service for any illegal purpose, (c) misuse, abuse or make any unauthorized use of any property, network, website, personnel or equipment of touchtofix.com or its customers or its suppliers, including but not limited interfering with or otherwise disrupting networks connected to the service, (d) engage in any activities or actions in connection with the services that infringe or misappropriate the intellectual property rights of others, including without limitation, copyright, patent, trademark, trade secret and confidential information, (e) engage in any activities that violate the personal privacy or publicity rights of others; (f) access, monitor or use data, traffic, computers, systems, facilities or networks provided with or accessible from the services, without proper authorization, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; (g) send unsolicited commercial messages, advertising, informational announcements or communications in any form (“SPAM”) in connection with the services; or (h) interfere with the services or any system, service, network, or person accessible from the services, including without limitation, the deliberate attempts to overload a system by the multiple postings of messages.

SECURITY

While we use reasonable security measures to deliver the services, you understand and acknowledge that no data transmission over the internet can be guaranteed to be 100% secure and in any event we cannot guarantee that any personal information you submit to us will be free from unauthorized intrusion.

❖ Trust no one (TNO) Policy.

❖ Multi Factor Authentication.(Password and OTP).

❖ Remote Connection FixCustomer -ExpertFixer through end-to-end SSL.

❖ Every connection between FixCustomer -ExpertFixer encrypted and uniqueSeesionID.

❖ Privacy Between FixCustomer -ExpertFixer.(Including names and pictures).

SUBMISSIONS

All comments, feedback, information (other than your personally identifiable information or billing information) or materials submitted to touchtofix.com (“Submissions”) shall be considered non-confidential and touchtofix.com’s property.

you acknowledge that you are responsible for the submissions that you provide, and that you have full responsibility for the submissions, including their legality, reliability, appropriateness, originality and copyright. you represent, warrant and agree that you shall not upload, post, transmit, distribute or otherwise publish through the site, or any service or feature made available on or through the site, any materials which are, or could reasonably be construed to be or do any of the following:

● restrict or inhibit anyone from using and enjoying the site or the site’s services;

● are fraudulent, unlawful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent, or that threatens or invites violence, or that is derogatory of others on the basis of gender, race, ethnicity, national origin, religion, sexual preference or disability;

● constitute or encourage conduct that would constitute a criminal offense, give rise to potential civil liability or otherwise violate any local, state, national or international law;

● violate, plagiarize or infringe the rights of third parties including, without limitation, copyright, trademark, trade secret, confidentiality, contract, patent, rights of privacy or publicity or any other proprietary right;

● contain a virus, spyware, or other harmful component;

● contain embedded links, advertising, chain letters or pyramid schemes of any kind;

● constitute or contain false or misleading indications of origin, endorsement or statements of fact; or

● contain sensitive, proprietary or confidential information about yourself or others.

INTELLECTUAL PROPERTY

touchtofix.com respects the proprietary rights of software and hardware manufacturers and will not install or support unlicensed materials. The services, software and content provided with the services, are protected by law including copyright, trademark, service mark, patent or other proprietary rights and laws. touchtofix.com is the patent and copyright owner or licensee of the services, software, and content.

TRADEMARK INFORMATION

touchtofix.com, the touchtofix.com logo, and all our other product names, service names, slogans, and related logos are registered trademarks or trademarks of sanyaa.com in all the countries.

LINKS FROM AND TO THE SITE

This site may contain hyperlinks to websites that are not controlled by touchtofix.com. touchtofix.com is not responsible for and does not endorse or accept any responsibility over the contents or use of these websites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these websites.

You may not provide any type of link to the site without the express written permission of touchtofix.com. However, we reserve the right to deny any request or rescind any permission granted by us to link through such other type of link, and to require termination of any such link to the site, at our discretion at any time.

ELECTRONIC COMMUNICATIONS

The information communicated on this site constitutes of an electronic communication. When you communicate with us through the site or other forms of electronic media, such as e-mail, you are communicating with us electronically. You agree that touchtofix.com, on behalf of itself and others who may be involved with delivering the services (as applicable), may communicate electronically by e-mail and/or may make communications available to you by posting them on the site, and that such communications, as well as notices, disclosures, agreements and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by us.

Notices and communications to touchtofix.com must be sent to the applicable address given in these terms or to customersupport@touchtofix.com.

GENERAL INFORMATION

Types of TSAS Mobile applications available

a).FixCustomer- A Mobile application to get support free or Time based services. b).ExpertFixer -A application for IT Tech Expert which can be used to register, connect to a solution requester.

Types Tech support to be availed from the TouchToFix Mobile application

Any Computer/IT Related Expert Support Service Either Offline(Rich Chat) or Online Remote Connection.

Who are ExpertFixers?

ExpertFixers are Virtual Employees of TSAS-TouchToFix, Not freelancers. They are selected using an extensive onboarding process with terms and conditions.

This version of the terms is effective as of the date at the top of this page. The terms together with the privacy policy and any applicable license agreements constitute the entire agreement between you and touchtofix.com and govern your use of the services, superseding any prior or contemporaneous agreements between you and touchtofix.com. The failure of touchtofix.com to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right or provision. If any provision of the terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties” intentions as reflected in the provision, and the other provisions of the terms remain in full force and effect. You may not assign the terms or any of your rights or obligations under the terms without touchtofix.com’s express written consent. The terms are to the benefit of touchtofix.com’s successors, assigns and licensees. The section titles in the terms are for convenience only and have no legal or contractual effect.

1. We may make changes to these terms from time to time. If we make changes, we will post the amended terms to our services and update the effective date above if the changes, in our sole discretion, are material.

2. These terms constitute the entire agreement between you and us regarding your access to and use of the services. Our failure to exercise or enforce any right or provision of these terms will not operate as a waiver of such right or provision. If any provision of these terms is, for any reason, held to be illegal, invalid or unenforceable, the rest of the terms will remain in effect. You may not assign or transfer any of your rights or obligations under these terms without our consent. We may freely assign these terms.

Contact Information

info@touchtofix.com